Last updated: 01/05/2026
Kango Pouches (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, contact us, or create an account.
Who we are
Kango Pouches is a UK online store offering nicotine pouches, caffeine pouches, and related products.
If you have any privacy questions, please contact us at: [email protected]
What information we collect
We may collect and process the following information:
- Your name
- Billing and delivery address
- Email address
- Phone number
- Order details and purchase history
- Account login details
- Messages you send to us through contact forms or email
- Technical information such as IP address, browser type, device type, and site usage data
How we use your information
We use your information to:
- Process and deliver your orders
- Manage your account
- Respond to enquiries and customer support requests
- Send service emails such as order confirmations and delivery updates
- Help prevent fraud and misuse of our website
- Improve our website, products, and customer experience
- Comply with legal and regulatory obligations
Marketing
If you choose to sign up for marketing, we may send you updates about products, offers, or news. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
Our lawful bases for processing
We process personal data where necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or where you have given consent, depending on the type of data and purpose involved.
Who we share your information with
We only share your information where necessary to run our business and fulfil your order. This may include:
- Payment providers
- Delivery and logistics providers such as Royal Mail
- Website, hosting, analytics, and technical service providers
- Professional advisers where needed
- Authorities or regulators where required by law
How long we keep your information
We keep your information only for as long as necessary for the purposes set out in this policy, including legal, accounting, tax, fraud prevention, and customer service requirements.
Your rights
Depending on your circumstances, you may have rights to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request transfer of your data where applicable
To exercise any of these rights, contact us at [insert email address].
Cookies and analytics
We use cookies and similar technologies to keep the website working, remember preferences, improve performance, and understand how visitors use the site. Where required, we will ask for your consent before using non-essential cookies. Please also see our Cookie Policy.
Data security
We take reasonable technical and organisational steps to protect your personal information against unauthorised access, misuse, loss, or disclosure.
Children
Our website and products are intended for adults only in line with our store policy. We do not knowingly collect personal information from children.
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.