What are nicotine pouches?
Nicotine pouches are small, tobacco-free pouches that are placed under the lip. They release nicotine without smoke, vapour, or tobacco leaf.
What are caffeine pouches?
Caffeine pouches are small pouches designed to be placed under the lip, similar to nicotine pouches, but containing caffeine instead of nicotine.
Do you only ship within the UK?
Yes. We currently ship within the United Kingdom only.
How long does delivery take?
Orders placed before 2pm Monday-Friday are dispatched the same day. Orders placed after 2pm, on weekends, or on bank holidays will be dispatched on the next working day. Delivery times can vary depending on Royal Mail and your location.
Do you offer free delivery?
Yes. We currently offer free standard UK delivery.
Is your packaging discreet?
Yes. All orders are packed discreetly.
Can I return my order?
If you change your mind, unopened and unused items may be eligible for return in line with our returns policy. Opened consumable products cannot usually be returned for hygiene reasons unless they are faulty, damaged, or sent in error.
What should I do if I receive the wrong item?
Please contact us as soon as possible with your order number and details of the issue. If possible, include clear photos so we can help quickly.
What should I do if my item arrives damaged?
Please contact us as soon as possible after delivery with your order number and photos of the damage.
Are your products for adults only?
Yes. Our products are intended for adults only.
Do you sell tobacco products?
No. We focus on tobacco-free nicotine pouches, caffeine pouches, and selected sample packs.
Do you have all products in stock?
We are currently launching with a growing range of products. Stock levels may change as we continue expanding our catalogue.
How can I contact you?
You can contact us through our contact page. Please include your order number if your query is about an order.