Kangoo Pouches
Need help? We're here.
Whether it is an order question, delivery update, product recommendation or general enquiry, our team is happy to help.
FAQ
Frequently asked questions
Where is my order?
Royal Mail tracking details are emailed once your order ships. Check your inbox and spam folder, then contact us with your order number if you need help.
How long does delivery take?
Tracked 24 is usually 1-2 working days and Tracked 48 is usually 2-3 working days after dispatch. Busy periods can take longer.
Can I return nicotine pouches?
For hygiene and age-restricted product reasons, opened nicotine pouch products cannot usually be returned. See our returns policy for the full rules.